Terms of Service

Last updated: 11 August 2026

These Terms of Service (“Terms”) govern your use of airconcrew.sg and air-conditioning services supplied by Aircon Crew Pte Ltd (“Aircon Crew”, “we”, “us” or “our”). By requesting, confirming or accepting a service, you agree to these Terms together with the accepted quotation, service order or invoice. If those documents conflict with these Terms, the more specific written terms in the accepted document will apply.

1. Eligibility and authority

You must be at least 18 years old and have authority to request work at the service location. If you book for an organisation, landlord, tenant or another person, you confirm that you are authorised to accept these Terms and approve the work on their behalf.

2. Website information

Website descriptions, illustrations, availability and indicative prices are general information only. Air-conditioning systems and site conditions vary, so the final scope, timing and price may require inspection and will be confirmed in a quotation, booking confirmation or service order. Nothing on the website guarantees that a particular repair, part or appointment slot is available.

3. Bookings and access

A booking is confirmed only when we accept it by telephone, WhatsApp, email or another written channel. Arrival times are estimates because traffic, site access and earlier jobs can affect schedules. We will make reasonable efforts to inform you of material delays.

You must provide accurate contact and equipment information, a safe working environment, lawful and timely access to the premises and equipment, and reasonable access to electricity, water and drainage where required. Please disclose known hazards, access restrictions, concealed services, fragile finishes, pest issues and relevant equipment history before work begins. Secure valuables and keep children and pets away from the work area.

4. Diagnosis, quotations and additional work

Some faults cannot be confirmed until equipment is opened, tested or cleaned. A diagnosis or initial quotation may therefore be revised if we discover concealed damage, unsafe conditions, unavailable parts, previous improper work or a different underlying fault. We will explain material additional work and seek your approval before proceeding, except for reasonable steps needed to prevent an immediate safety risk or further damage.

You may decline additional work. In that case, charges for agreed inspection, diagnosis, attendance, completed work or specially ordered items may still apply if they were disclosed and accepted.

5. Prices and payment

Prices, deposits, payment milestones and accepted payment methods will be stated in the confirmed quotation, service order or invoice. Unless expressly stated otherwise, a quotation covers only the listed equipment, work and parts. Payment is due by the stated due date. If you dispute an invoice, contact us promptly with the reasons and pay any undisputed amount when due.

6. Cancellations and rescheduling

Please notify us as early as possible if you need to cancel or reschedule. Any cancellation, late-access, aborted-visit or special-order charge will apply only if it was disclosed to you before confirmation or is otherwise agreed in writing. We may reschedule or stop work where access is unavailable, conditions are unsafe, required approvals are missing or circumstances outside our reasonable control prevent service.

7. Parts, materials and replaced items

We may propose equivalent parts or materials where the specified item is unavailable, but will seek approval for a material substitution. Manufacturer warranties, where applicable, are subject to the manufacturer’s terms. Replaced parts may be removed for safe disposal or warranty return unless you ask to retain them before work begins and doing so is lawful and safe.

8. Service outcomes and limitations

We will perform services with reasonable care and skill. Outcomes depend on equipment age, condition, installation, maintenance history, parts availability and underlying building systems. Cleaning or repairing one fault may reveal another pre-existing problem. Unless expressly agreed in writing, we do not guarantee energy savings, operating costs, uninterrupted operation or that ageing equipment will remain fault-free.

We are not responsible for pre-existing defects, ordinary wear and tear, corrosion, concealed pipework or wiring, manufacturer defects, building defects, power or water issues, pests, misuse, failure to follow operating guidance, or work performed by others.

9. Workmanship warranty and remedies

Where a workmanship warranty is stated on the website or in your confirmed service documents, it applies for 30 days from completion of standard aircon servicing or chemical servicing and covers water leakage from the serviced unit only. It does not cover other faults, replacement parts, unrelated or pre-existing issues, consumable depletion, normal wear, misuse, accidental damage, third-party interference or manufacturer defects.

Notify us promptly during the applicable warranty period and allow a reasonable opportunity to inspect and, where covered, reperform or rectify the affected work. This warranty is in addition to rights and remedies that cannot lawfully be excluded.

10. Customer concerns

If you are dissatisfied, contact us promptly with the booking details, a description of the issue and supporting photographs where useful. We will assess the concern in good faith and may arrange an inspection. Please do not engage another contractor to alter disputed work before we have a reasonable opportunity to inspect it, unless urgent action is reasonably required for safety or to prevent further damage.

11. Liability and statutory rights

Nothing in these Terms excludes or limits liability that cannot be excluded under Singapore law, or any non-excludable rights you may have as a consumer. Subject to those rights, we are responsible only for loss or damage that is a reasonably foreseeable result of our breach or negligence. We are not responsible for delay or loss caused by inaccurate information, unsafe or unavailable access, pre-existing conditions, third parties or events outside our reasonable control.

If you use our services wholly or mainly for business purposes, we will not be liable for indirect or consequential loss, loss of profit, revenue, business, opportunity, goodwill or anticipated savings, to the fullest extent permitted by law.

12. Website use and intellectual property

You may use the website only for lawful personal or business enquiries. You must not interfere with its security or operation, introduce malicious code, scrape it abusively, impersonate another person or use it to transmit unlawful material. Website text, graphics, branding and layout are owned by or licensed to Aircon Crew and may not be reproduced commercially without permission.

13. Third-party services

Links or integrations with WhatsApp, maps, payment providers, social-media platforms and other third parties are provided for convenience. Those services are governed by their own terms and availability, and we are not responsible for services outside our control.

14. Personal data

Our collection, use and disclosure of personal data is described in our Privacy Policy.

15. Events outside our control

Neither party is responsible for delay or failure caused by events beyond reasonable control, including severe weather, public emergencies, utility or network failures, building-access restrictions, supply-chain disruption, government action or transport interruption. The affected party should take reasonable steps to reduce the impact and resume performance when practicable.

16. Changes to these Terms

We may update these Terms for future website use and bookings. The version that applies to a confirmed service is the version accepted at the time, together with any later change agreed by both parties. The current website version will show its “Last updated” date.

17. Governing law and disputes

These Terms are governed by the laws of Singapore. We encourage you to contact us first so both parties can try to resolve any dispute in good faith. If it cannot be resolved, the Singapore courts will have non-exclusive jurisdiction, without limiting any right to use an applicable consumer dispute-resolution process.

18. Contact

Aircon Crew Pte Ltd
5 Yishun Industrial St 1
#03-08 North Spring Bizhub
Singapore 768162
Operating Hours:
Monday to Saturday, 9am to 6pm
Email: admin@airconcrew.sg
Telephone / WhatsApp: +65 8793 0189